Shipping & Return Policy


Shipping & Return Policy

General Information on Shipping

Currently we are providing service for following countries:

The Netherlands, Belgium, Luxemburg, Hungary

Coming Soon: Other Europe Country

Shipping Time

All completed orders (after full and final payment) before 12.00 pm on weekdays may be shipped on the same day and delivered to you next working day in The Netherlands. Please be aware that this is a general practice and there may be chances of maximum delay of up to 2 days in extra ordinary situation.

Our Logistic service provider

 

 

 

Pick Up and Delivery Option

Shipping Charges for Netherlands

Eindhoven Only

All Order above 25.00€: Free Delivery
All order below 25.00€: 3.99€

Meerhoven / Veldhoven

All Order above 30.00€: Free Delivery
All order below 25.00€: 3.99€

Delivery Day & Time Every Monday / Wednesday / Friday between 7:00pm – 10:00pm

Note: Any No Show during the mentioned delivery time extra Charge 5.00€ will be charged

Other Location within Netherlands

All Order value of 40.00€ to 69:99€: Free Delivery (Max 25Kg Weight)
All Order value of 70.00€ to 99.99€: Shipping- 5.99€ (Max 50Kg Weight)
All Order value of 100.00€ to 139.99€: Shipping- 7.99€ (Max 75Kg Weight)
All Order value of 05.00€ to 34.99€: Shipping- 5.99€ (Max 20Kg Weight)

Evening Delivery Charge Extra: 2.99€

Pick Up – Mon – Fri – 16:00 to 20:00 – Only after online order placed

The minimum order value for this service should be 5.99€.

Shipping Rate for Belgium & Luxemburg

All Order value of 45.00€ to 54:99€: Free Delivery (Max 25Kg Weight)
All Order value of 55.00€ to 64.99€: Shipping- 5.99€ (Max 50Kg Weight)
All Order value of 65.00€ to 84.99€: Shipping- 7.99€ (Max 75Kg Weight)
All Order value of 05.00€ to 34.99€: Shipping- 5.99€ (Max 20Kg Weight)

Shipping Rate for Hungary

All Order value of 50.00€ to 69.99€: Free Delivery (Max 25Kg Weight)
All Order value of 70.00€ above 12.00€ per parcel of 25kg each Max Weight
Orders above 25kg shall be charged in the multiples of 25kg max weight

Shipping Rate for Sweden

All Order value less than 48.99€ The Shipping 15.00€
All Order value of 49.00€ to 59.99€ The Shipping 12.00€ per parcel of 25kg each Max Weight
Orders above 25kg shall be charged in the multiples of 25kg max weight

Shipping Rate for Poland

All Order value less than 48.99€ The Shipping 15.00€
All Order value of 49.00€ to 59.99€ The Shipping 12.00€ per parcel of 25kg each Max Weight
Orders above 25kg shall be charged in the multiples of 25kg max weight

Shipping Rate for Czech Republic

All Order value less than 48.99€ The Shipping 15.00€
All Order value of 49.00€ to 59.99€ The Shipping 12.00€ per parcel of 25kg each Max Weight
Orders above 25kg shall be charged in the multiples of 25kg max weight

Shipping Rate for Austria

All Order value less than 48.99€ The Shipping 15.00€
All Order value of 49.00€ to 59.99€ The Shipping 12.00€ per parcel of 25kg each Max Weight
Orders above 25kg shall be charged in the multiples of 25kg max weight

Shipping Rate for Slovakia

All Order value less than 48.99€ The Shipping 15.00€
All Order value of 49.00€ to 59.99€ The Shipping 12.00€ per parcel of 25kg each Max Weight
Orders above 25kg shall be charged in the multiples of 25kg max weight

Note: Per order for the value of 40 Euro upto 70.00 Euro order only 1nos 10kg bag of Rice or Atta or 3nos 5kg bag of Rice or Atta can be added and above 70 Euro 2nos 10kg bag of Rice or Atta or 6nos 5kg bag can be shipped more than this there will be additional charge as per shipments charges or the order can be modified. The refund of the product value will be provided as credit note (Coupon Code) 

*Per parcel maximum allowed weight is 25kg, In case the weight exceeds above 25kg customer may be asked to pay additional freight charges even if the order is above free shipment valve.

*The Delivery would take about 5 Working days from the order dispatched

Shipment & Product Guideline

1) In case of the products is out of stock in any category due to any reason, your order will be shipped without these products and refund of same amount will be issued to customer.

Note: Refunds will through ProvisionHop Coupon Code (credit note) which can be used in your next purchases.

2) In case if the parcel is lost by our Logistic service provider then we would refund the order value amount or we ship again the new parcel. The Turn over time will be 4 to 5 days from the information provided by our Logistic service provider

Note: Refunds will through ProvisionHop Coupon Code (credit note) which can be used in your next purchases.

3) In case if the parcel is damaged by our Logistic service provider then we would share the complaint to service provider. We will not provide any refund or replacement for the same.

4) In case of the products is missed in any category due to clerical or human error in the parcel, the products amount refund will be issued to customer.
Customer have to provide order number and product details which is missing to verify the products and once it is verified the refund will be progressed.
Note: Refunds will through ProvisionHop Coupon Code (credit note) which can be used in your next purchases.

5) Cash on Delivery is available only at Eindhoven location and all other location the payment has to be through the any gateway of payment option to dispatch the product

 

RETURNS AND REFUNDS

You may place a request for return of a product by Sending us email at provisionhop@gmail.com with providing your order number. We will accept return of all products other than the products sold with promotional offer.

In case of return, following guidelines will be used.

• The return will be accepted only with prior permission from the Company.
• Return request should be sent within 14 working days of delivery
• Only unopened product with original packing will qualify for return
• The product need to properly packed and return the goods to avoid any damage and send it to our return
address, the postage for the return order will be paid by the customer
• Once goods are received and inspected and everything is in order, we shall raise the ProvisionHop coupon (Credit Note) of order amount will be sent through email.
• Please keep receipt of shipment till the refund is received from us.
• In case of any kind of return company will only issue ProvisionHop Coupon code (credit note) which can be used in your next purchases.

• In case if the product is not delivered within 30 days the order can be canceled the order value amount will be refunded

Address for return:
ProvisionHop,
170, Generaal Stedmanstraat, 5623HZ, Eindhoven, The Netherlands.

Note: Any Packed company Product is not in good condition inside the packed packet we will not be responsible for the product and we will not be able to exchange or we accept the return of the product.

Out of Warranty products:

We take care of the warranty date of all the product to ensure that ample time would be available to consume it the calculation is based on normal consumption of the product.
In by an chance if product is received expired or near to expiry date due to human or clerical error customer can request for the return of that product with refund and customer have to provide the proof (such as images, bar code details etc.) to verify the products and once it is verified the refund will be progressed.
Note: Refunds will through ProvisionHop Coupon Code (credit note) which can be used in your next purchases.

Product Exchange Terms:

We do maintain ample product inventory at our warehouse and list them on our website for selling but at times we might get the situation of out of product after customer makes an order due to damage or any other mistake.

Company will follow following procedure in that situation.

1) We will call customer to check and update the incoming inventory and delay the shipment accordingly.

2) We will call customer and check if replacement product can be offered.

3) We will ship the parcel without that product and issue a refund of product value.

Note: Refunds will through ProvisionHop Coupon Code (credit note) which can be used in your next purchases.
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